InnoPhase, Inc. Privacy Statement
This Privacy Statement provides a clear and prominent explanation of how we collect, use, share and protect your personal data. Personal data is any information relating to an identified or identifiable natural person, including information that can be used to identify you as an individual, directly or indirectly by reference to one or more factors specific to you. Our practices are described in detail below.
1. Types of Personal Data We Collect.
InnoPhase collects and uses personal information that our customers and potential customers submit to us. Such information includes your name, your company’s or organization’s name, and your contact information (postal address, telephone number, and email address). You may also elect to provide InnoPhase with information regarding your personal or professional interests, demographics, experience with our products and contact preferences.
InnoPhase also collects and uses information from your online interactions with us. Online usage information can include IP address, browser size, type and language, referring/exit pages and URLs, number of visits to our website and the hyperlinks you visited. We may also use automated tools when you visit our websites (such as reCAPTCHA) to validate you as a user.
We may combine the information you provide to us through different communications and contact channels, for example by combining data collected online with information provided offline.
2. How We Collect Personal Data.
InnoPhase collects personal information in several ways. We collect personal information that you choose to provide InnoPhase on our website, in person, on the phone or electronically. Additionally, we may now or in the future receive personal information about you from third parties that legally acquired the information and that have the right to share it with InnoPhase. For example, we may receive contact information from a relevant trade show or event sponsor.
3. How We Store, Process and Protect Your Personal Data.
Because of InnoPhase’s global operations, we may transfer personal data to, and store or process personal data in, countries other than the country in which the personal data originally was collected. Those countries may not have as comprehensive data protection laws as the country from which InnoPhase initially obtained the personal data.
InnoPhase puts in place appropriate physical, electronic and organizational measures to safeguard and secure your data. These measures follow generally accepted industry standards both during transmission and once it is received. Unfortunately, the transmission of information over the internet is not completely secure, and we cannot guarantee the security of your data transmission to our website.
In the event that your personal data under our control is compromised, InnoPhase will investigate the situation and take all steps required by applicable law. This includes notification of the competent data protection authority where applicable, and when appropriate notification of those individuals whose personal data may have been compromised. InnoPhase may take other steps in accordance with any applicable laws and regulations.
We retain your personal data as part of your individual customer record for a period of five years following any activity on your account. After that time, your record will be inactivated and then deleted in accordance with InnoPhase’s data retention practices. We may retain personal data associated with orders, quotes, or other official business records for a longer period of time as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
4. How We Use the Personal Data We Collect.
InnoPhase uses your personal information: (a) to respond to your correspondence; (b) to provide updates on our products and services; (c) to personalize our website for your needs; (d) to provide advertising, promotions or newsletters regarding InnoPhase products and services to you online or by email; (e) to conduct market research to help us better meet our customers’ needs; (f) to obtain your feedback on InnoPhase products or services you have purchased; and (g) to comply with InnoPhase’s legal obligations, including export controls and trade compliance laws.
We also use online usage information that we collect to optimize your online experience, specifically: (a) to remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) to provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our website; (d) to monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) to diagnose or fix technology problems; (f) to help you efficiently access your information after you sign in; and (g) to provide advertising for InnoPhase products and services to you online or by email.
InnoPhase may sometimes combine your personal information with online usage information to build a broader profile of our individual users so that we can better serve our customers. This combined data will be used only for the purposes outlined in this Privacy Statement.
5. How We Share Your Personal Data.
InnoPhase will not rent or sell your personal information to any third parties. We will only share your personal information outside of InnoPhase for the reasons described below.
We may share your personal information with InnoPhase business partners including sales and solution partners and agents offering InnoPhase products and services, and vendors acting at our direction. We do so only to the extent necessary for the specific business partnership, or as otherwise permitted by applicable law. Such InnoPhase business partners are required to keep this information confidential and may not use it for any purpose other than to offer or sell InnoPhase products and services, or to provide services at InnoPhase’s direction.
InnoPhase also may disclose your personal information to any other third party with your prior consent.
We may share online usage information: (a) in any manner permitted for personal information; and (b) with vendors or service providers for the purposes described in the section above on “How We Use the Personal Data We Collect.” We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties. Any aggregated information shared in these contexts will not contain your personal information.
InnoPhase’s website may contain areas where users can transmit or post communications, for example, on blogs or in user forums. Any personal information you submit there will be publicly available, and can be read, collected or used by other users, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in such public areas.
InnoPhase sometimes posts on our website customer testimonials that may contain personal information. We obtain our customers’ consent to post their name or other personal information along with their testimonial prior to posting the testimonial on our website. If you wish to update or delete your testimonial, please contact us.
6. Your Rights and Choices About Your Personal Data.
You have certain rights with respect to your personal data, including: the right to information about the personal data we store about you, the right to have your personal data corrected if it is inaccurate, and the right to object, on grounds relating your particular situation, at any time to processing of your personal data. You also have the right, under certain circumstances, to erasure, restriction of processing, and portability of your personal data.
To exercise your rights please contact us. We will respond to your request as soon as is reasonably practicable and in any event within 30 days. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Additional ways you may exercise choice about your personal data are outlined below.
You may, of course, decline to submit any personal information to InnoPhase, but then you may not be able to take advantage of some features of our website and we may not be able to communicate with you about InnoPhase products and services. In addition, personal information may be required to determine access eligibility for certain restricted parts of our website.
Your browser or mobile device may allow you to delete and disable cookies. Note that disabling cookies may disable many of the features available through InnoPhase’s website.
You may choose to opt out of receiving marketing emails from InnoPhase, including newsletters and promotions by following the unsubscribe instructions included in each marketing email or by contacting us. However, please note that opting out may prevent you from receiving email messages regarding updates, improvements, or special offers. If you opt out of marketing emails, we may continue to send you transaction or service-related emails about our business dealings with you to the extent required to establish, carry out or terminate such business dealings. We reserve the right to contact you for non-promotional purposes when we believe it is necessary, including where required by law.
To request that InnoPhase remove your user content or personal information from public areas of our website, contact us. In some instances, we may not be able to remove your user content or personal information, in which case we will let you know if we are unable to do so and why. In addition, such information may continue to be available online even after it is removed from our website.
7. Other websites.
Please note that this Privacy Statement does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications that you elect to access through our websites.
We are not responsible for the practices employed by websites or services linked to or from InnoPhase’s website including the information or content contained therein. Please remember that when you use a link to go outside InnoPhase’s website, our Privacy Statement does not apply to third-party websites or services. InnoPhase is not responsible for and does not control any third parties that you authorize to access your user content. If you are using a third-party website or service (like Facebook) and you allow such a third party access to your user content, you do so at your own risk.
8. Changes to Our Privacy Statement.
This Privacy Statement is effective as of the date stated at the start of this Privacy Statement. We reserve the right to modify this Privacy Statement at any time by posting the revised statement on our website and updating the date the statement was last revised.
9. How to Contact Us.